Rainier Overseas Movers

We used Rainier Overseas Moving to transport our household effects from Florida to Paraguay.

From start to finish it was a great process mainly because of Don Arroyo - who was our liaison from start to finish.

Having moved before we knew that it was important to obtain several quotes but it was clear that Don's knowledge of the complexities of an international move made a key difference.

Rainier wasn't the most inexpensive quote (nor were they the most expensive!) - but we firmly believe you get what you pay for.

Our move was organized within a few days and the pick up went super smoothly. Don was a support 100% of the time and made sure we were kept in the loop on shipping times etc.

With an international move you have a large number of moving parts as your household effects may be handed off from one vendor to another. Normally this would be very nerve-racking but Rainier has such a good set of vendors that this was not an issue.

Suffice to say everything was delivered safely into the house in Paraguay.

Having moved a number of times both domestically and internationally I can say that this was the easiest and least worrying of all our moves.

I would 100% use Rainier again and they have our highest recommendation.

Sincere thanks to Don and all the team

Move size: 3 Bedroom Home Service cost: $20000

I do not know if they are locally better but if you are moving out of the country DO NOT hire them. All they had to do was their job and submit my paperwork to their partner company in the country I was moving to when they got it from me, they had it 3 weeks before my stuff shipped because I rushed and paid to send it overnight trying to be sure everything was being done the best possible way, but they still did not send my paperwork to the accepting country until my shipment was enroute, at that point my motorcycle status being unable to import was nothing anyone could advise them of because it was aready on the way, the company said it was a law that any shipping company would be aware of and able to advise clearly if they had only known. The simplest communications that could have made my move, that is already overwhelmingly stressful , a little tolerable they did not do. I was forced to pay for services I did not authorize nor were even done because I was there at the packing but they outsourced to a company and I have no idea how everything went left with me standong right there and no one said anything was going to change my original quoted price. In the end I lost my prize possesion, my favorite motorcycle, lost all money I put into the motorcycle to ship itlost money paying for services that weren't done, and through the whole process was stuck unable to leave the foreign country because it took 6 months past the time I was supposed to have my stuff to find out the answer that I couldn't get my stuff and I could not leave before claiming my things or settling the customs case. All of this because they did not do their job of knowing the rules of the other country, the only reason I hired them. I could have done the move myself with a lot less cost to receive this type of service. The reason I used a company was to make sure the things I could not find out myself were looked into and their wouldn't be any surprises or problems later. I have complained to them, asked for any assistance in all the hardships I had to endure and am still dealing with but they have refused. Protect yourself, do not use this company! There are so many more bad this that happened in this mive but I'm tired or writing but had to just share some and a warning for others to not use them.

Move size: 1 Bedroom Flat Service cost: $12000

I had the pleasure of working with Rainier Overseas Movers, specifically Chuck Crosslin and his outstanding team, for our move from Kansas to Italy, and I couldn't be more impressed. From start to finish, their service was exemplary.

One of the standout aspects of our experience was the invaluable advice they provided. Chuck and his team offered insights that undoubtedly helped us avoid potential pitfalls throughout the process. Their expertise was evident, and it gave us great peace of mind knowing we had professionals guiding us every step of the way.

Even when we encountered a change of plans on our end, Rainier Overseas Movers demonstrated incredible flexibility. They pivoted seamlessly, accommodating our needs without any fuss. Moreover, their offer of long-term storage at a reasonable rate was a lifesaver, providing us with the flexibility we needed during a transitional period.

When it came to the actual move, every member of the team was consummately professional. From packing our belongings to delivery, their attention to detail was evident. I'm thrilled to report that not a single item was damaged during transport, a testament to their meticulous handling and care.

Another commendable aspect was their timeliness. Rainier Overseas Movers delivered on their promises, ensuring that our belongings arrived promptly and in pristine condition.

Overall, I cannot recommend Rainier Overseas Movers highly enough. Chuck Crosslin and his team are true professionals who go above and beyond to provide top-notch service. If you're looking for a reliable and efficient moving company, look no further than Rainier Overseas Movers. They made our international relocation a smooth and stress-free experience, and for that, we're incredibly grateful.

Move size: Partial Move Service cost: $5000

Thanks to Rainier Overseas Movers, Inc., in Washington State USA for a perfect door-to-door move from Gig Harbor, Washington, to Brittany, France!

From my initial contact with Dave to staging our shipment to pick-up to containerization to customs and duty on both ends to final delivery in Europe by the pros at Gosselin Groups, everything went like clockwork. There was absolutely no evidence of even the slightest damage to our shipment.

Best of all - the total time door-to-door shipment from Washington State to our house in France was accomplished in 6 weeks. And the bill was precisely what Dave had quoted me, not one penny more.

We couldn't have asked for better service. Our satisfaction level is 10 out of 10.

Move size: Partial Move Service cost: $4500

We chose Rainier Overseas Movers to ship a 20' container from Tacoma to Edinburgh. Thank you David for all your efforts in coordinating such a huge move including assistance from Lincoln Moving & Storage in Kent, WA (thank you Pat) and Clark & Rose, the Rainier Overseas Movers agent in the UK (thank you Lynn and the three moving men dispatched to unload the container into our house). We are extremely grateful to David and the whole team involved with transitioning us to the UK!

Move size: 3 Bedroom Home Service cost: $10000

I inherited some furniture that I wanted moved from WA to VA, including a delicate glass paneled secretary (picture included in review). Dave Wiviott was my contact and the whole process went smoothly. Rainier was not the cheapest bid I received, but then again, I didn't want the items moved cheaply. It was an easy decision to go with them based how quickly they responded to my initial contact and how consistent their communication and customer service was. (It was like pulling teeth getting some of my other quotes). I definitely recommend!

Move size: Partial Move Service cost: $2000

I read the other reviews before posting this negative one, and I see I am joining a common thread: if things go wrong, you are on your own with this company.
To begin with, we were told our belongings would arrive in about 6 weeks - it was longer than that before they even left the States. The company whom Doug had contracted with to receive our goods, ShipCo, turned out to be incompetent. They took so many weeks to get the correct paperwork together that the port authorities ended up inspecting our shipment, with several more weeks of delay. We asked Doug if he could correspond with ShipCo for us, and he replied that he did not have a contact, despite being the one to contract with them. He basically added, sorry, but we were on our own.
When our shipment was eventually released (with a much larger bill than we had been told to expect), despite being told by Doug that ShipCo would arrange delivery, they told us they were unable to do so, and we had to hire a van and enlist friends to collect our belongings. On opening the crate, we discovered that Ranier had not protected items of furniture as promised, with some resulting damage. All in all, it was about 5 months from delivering our shipment in MS to receiving it in our apartment.
To sum up, this is the worst business transaction we have ever been involved in. It may be true that most reviews here are positive, but the fact is that you are taking a big risk on the consequences if things do go wrong. I cannot recommend this company.

Move size: Partial Move Service cost: $4000

Everything you read here is factual and the absolute truth.
In January 2017, I set up a container shipment from Texas to Thailand. I paid the local company the total cost of the shipment ($7692.96) from packing loading, shipping, delivery in Thailand, and unpacking. I assumed they in turn paid Rainier who paid the shipping company and the destination mover.
On February 16, in Thailand, I received an email which reads: "Your shipment was inspected by US Export customs in Los Angeles. There is a total of $1,460.00 due for this. This must be paid before delivery of your shipment can be made." and "We have also advised Boonma to deliver after we have notified them of payment." (It was written as if I had no intention of paying). I was never warned about a possibility of an inspection at any time.
The container was effectively being held for a ransom. The only way I could pay from Thailand, is send my credit card information to Rainier.

When the container was delivered at the dock in Thailand, I developed two medical issues and needed to return to the US. So I also decided to have the container returned to the US since I could not stay to receive it. Rainier told me it would cost $8,570.51. I was surprised again that it cost MORE to ship it to the US especially when it was NOT delivered to the house in Thailand and NOT unpacked. I asked for a breakdown of the costs of $7691 & $8570; in other words cost of packing, shipping, delivery and unpacking, but NEVER received it. I AM STILL WAITING FOR A REFUND FOR NOT DELIVERING AND UNPACKING THE CONTAINER IN THAILAND. I believe legal action is now necessary to recover the cost of delivery and unpacking in Thailand.

I was very uncomfortable doing business with Rainier because I felt the administrator was unreliable, poor communications and because of the surprises.
Everything you have read above is FACT AND THE ABSOLUTE TRUTH.
I initially filed a review but the response was demeaning and slanderous. He always includes other movers to support his insults. Just read his response. And those are just more lies. I have contacted those other movers and they agree he is lying. Therefore I am filing another review with more details. I believe legal action is now necessary.

Move size: Partial Move Service cost: $7693